Return Policy

We want you to be happy with your InCharge Solar order. If something isn't right, here's how returns work.

Return window

You have 14 days from the date your order is delivered to request a return.

How to start a return

Email us at [email protected] with your order number and the item(s) you'd like to return.
We'll reply with a return authorization and the address to send it to.
Pack the item securely and ship it back. Returns sent without authorization may not be accepted.

Condition of returned items

Items must be returned complete, with all included parts, cables, manuals and accessories, and in their original packaging where possible. Items that are missing parts or show damage beyond normal inspection may be refused or refunded only in part.

Restocking fee

Returns of items that are not damaged or defective are subject to a 15% restocking fee, deducted from your refund.

Return shipping

You are responsible for the cost of return shipping. We recommend a trackable shipping service, since we can't be responsible for returns lost in transit.

If your item arrived damaged or defective, or we sent the wrong item, we'll cover return shipping and no restocking fee applies. Please contact us with your order number and photos of the problem so we can make it right.

Items that can't be returned

Solar panels, microinverters, meters or mounting hardware that have been installed or mounted, or that show signs of installation or mounting wear.
Opened cables and accessories, including cables, connectors and small accessories that have been opened, cut or used.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether it's approved. Approved refunds are issued to your original payment method, minus any restocking fee. Your bank or card issuer may take a few business days to post the credit.